How are alerts delivered?
Alerts can be delivered by text, email, or both, depending on your team’s preferences. Admins have full control over which members receive specific alerts based on their role or responsibilities.
Is there a dashboard where we can see our performance?
Yes. Complitrac includes a comprehensive dashboard that displays your company’s key performance indicators.
You’ll have clear visibility into:
SLA compliance levels
Completion times
Performance trends
This helps you understand how your team is performing and anticipate job volume based on your SLA scores.
How do employees acknowledge alerts or mark tasks as completed?
Employees can easily acknowledge alerts, complete tasks, and leave notes directly from any desktop or mobile device, making it simple to stay aligned while work is in progress.