How are alerts delivered?
Alerts can be delivered via text, email or both. Admin members have the ability to choose what kind of alerts each member gets.
Is there a dashboard where we can see our performance?
Yes, Complitrac offers a comprehensive dashboard for you to track all of your company's KPIs. Complitrac allows users to have visibility on SLA compliance, completion times, and trends. This will allow you to better understand your team's performance and better predict incoming job volume based on your SLA compliance scores.
How do employees acknowledge alerts or mark tasks as completed?
Employees have the ability to easily acknowledge alerts, complete tasks and leave notes directly from a computer or mobile device.
Usability and Team Adoption
Updated over 2 months ago